Visit

FAQs

Here you will find answers to some of your most commonly asked questions. Whether you are a first-time visitor or a regular patron, this page is designed to provide you with essential information about our venue, our policies, and our services. If you cannot find the information you are looking for, please contact us at boxoffice@eastlothian.gov.uk and one of our friendly staff members will be happy to assist.

Performances & Pricing

Our bars are open for an hour before the performance start time. If your show has an interval, you can pre-order interval drinks before the show, to avoid queuing.

We offer a selection of cans and bottles of lager, cider, cans of spirit and mixer, Smirnoff Ice, WKD and individual bottles of wine.

You can also choose from a range of soft drinks, tea and coffee.

We are currently operating out of several venues in Musselburgh and Haddington. You can check your route in advance at www.travelinescotland.com .

If your event has reserved seating, you will be given the option to choose your seats at time of booking. If you have particular access needs that you would like to discuss, please email boxoffice@eastlothian.gov.uk or call 0131 653 5245.

We only accept payment by cards and Apple Pay at our bars and kiosks at our venues.

Yes, if the event has not sold out then you can buy tickets on the door. We just take card payment for door sales.

We do recommend you always buy your tickets in advance, to avoid disappointment.

Accessibility

For detailed accessibility information, please see our Visit section.

If you need level access at Loretto Theatre, if possible please let us know in advance by emailing boxoffice@eastlothian.gov.uk or calling 0131 653 5245 and we will arrange for an alternative gate to be opened for you. At times it may be possible for you to be dropped off at the door.

Our front of house team are on hand to help you at our venues, please just ask. If you have specific needs that it would help us to know about in advance, please email boxoffice@eastlothian.gov.uk or call 0131 653 5245.